Visitor Services Manager - Systems

Submitted by aquint on Thu, 10/18/2018 - 3:01pm


Are you someone who is:

·A tech-savvypoint of sale and ticketing systems expert?

·A collaborative team player whose passion for providing stellar customer/visitor experiencespermeates your every action?

·Skilled at identifying, implementing and administeringnew and/or expanded system functionality to improve visitor experiences?


If so, then the Museum of Contemporary Art Chicago is looking for you!

We have an opening for a full-time Visitor Services Manager who will lead all Tessitura ticketing system activities and assist in maximizing the capabilities of all Tessitura products, including leading training on and expansion of Tessitura activities throughout the MCA. To be successful in this role, you must:

·Administer all Tessitura functions to enhance visitor experience, support Visitor Services/Box Office as necessary, including building admission events and promotions, and expand system usage throughout the museum.

·Act as Visitor Services liaison including collaborating on projects requiring system and reporting components, driving innovation and full use of Tessitura ticketing system, maintaining software and hardware upgrades, representing the MCA at all internal and external Tessitura meetings and events, and partnering with external agencies (Tessitura, WordFly, KlearSky, etc.) to advocate for innovations to support MCA activities.

·Track and report museum attendance and visitor services membership sales; develop and maintain year end attendance and revenue statistics library, and support yearly budgeting process.

·Manage daily museum opening, closing, and public hours; act as Visitor Services manager on duty as needed

·Sell memberships by encouraging visitors to join and current members to renew their membership.

P.S. The MCA provides a generous benefits packagethat includes: health, dental, and vision insurance; paid vacation and personal days; free life, AD&D, short term and long term disability insurance; retirement plans; discounted parking; pre-tax transportation programs; visiting the MCA’s galleries; curator led staff tours of MCA exhibitions; discounts at the MCA Store and MCA restaurant Marisol; discounts for MCA Stage and other programs; plus a wide variety of discounts at many cultural institutions in the Chicagoland area.

The MCA is an Equal Opportunity Employer M/F/D/V. In addition, we aspire to make the MCA community and our environment – staff, audiences, artists, programs, and exhibitions – reflective of the diversity of the city of Chicago and to capture the spirit of access, inclusion, and equity in all we do. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us at:


Skills & Qualifications: 

Desired qualifications include a Bachelor’s degree, at least 3 to 5 years visitor/customer service experience, and:

·Proven experience with point of sale and ticketing systems.

·Excellent organizational and communication skills.

·Strong word/data processing experience.

To Apply: 
Contact Information
Contact Email: 
Visitor Services Manager - Systems | Chicago Artists Resource


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